JUMRIYAH, J.; NIZAM, Z.; IDRIS, H. The Influence of Natural Language-Based Chatbot Usage on User Experience in Online Customer Service. Journal International of Lingua and Technology, [S. l.], v. 4, n. 1, p. 113–127, 2025. DOI: 10.55849/jiltech.v4i1.821. Disponível em: https://ejournal.staialhikmahpariangan.ac.id/Journal/index.php/jiltech/article/view/821. Acesso em: 13 oct. 2025.