Jumriyah, Jumriyah, Zain Nizam, and Haziq Idris. “The Influence of Natural Language-Based Chatbot Usage on User Experience in Online Customer Service”. Journal International of Lingua and Technology 4, no. 1 (July 15, 2025): 113–127. Accessed October 13, 2025. https://ejournal.staialhikmahpariangan.ac.id/Journal/index.php/jiltech/article/view/821.