Does Perceived Organizational Support (Pos) Serve as a Prerequisite or Organizational Citizenship Behavior (Ocb) Among Employees Working at a Manufacturing Company in Banjarmasin?
Downloads
Many employees today tend to focus solely on their main tasks without engaging in extra-role behaviors, which may hinder overall organizational effectiveness. These extra-role behaviors are commonly referred to as Organizational Citizenship Behavior (OCB), which play a significant role in supporting organizational success. One factor that can influence OCB is Perceived Organizational Support (POS), or the extent to which employees feel that their organization values their contributions and cares about their well-being. This study aimed to examine POS as a predictor of OCB among employees in a fabrication company in Banjarmasin, both overall and across each OCB dimension. The study involved 144 employees selected through simple random sampling. Data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The results showed that POS significantly predicts OCB, both in general and within each dimension. These findings highlight the importance of enhancing POS to foster OCB among employees. Companies are encouraged to appreciate employee efforts, recognize contributions, and attend to employee welfare. Strengthening POS can create a supportive work environment that motivates employees to go beyond their formal job roles, ultimately contributing to improved organizational effectiveness and performance.
Afsar, B., & Badir, Y. F. (2016). Person–organization fit, perceived organizational support, and organizational citizenship behavior: The role of job embeddedness. Journal of Human Resources in Hospitality & Tourism, 15(3), 252–278. https://doi.org/10.1080/15332845.2016.1147936
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on OCB in the time of COVID-19 pandemic in Hungary: Employee engagement and affective commitment as mediators. Sustainability, 13(14), 7800. https://doi.org/10.3390/su13147800
Andrade, C., & Neves, P. C. (2022). Perceived organizational support, coworkers' conflict and organizational citizenship behavior: The mediating role of work-family conflict. Administrative Sciences, 12(1), 20. https://doi.org/10.3390/admsci12010020
Basu, E., Pradhan, R. K., & Tewari, H. R. (2017). Impact of organizational citizenship behavior on job performance in Indian healthcare industries. International Journal of Productivity and Performance Management, 66(6), 780–796. https://doi.org/10.1108/IJPPM-02-2016-0048
Chiaburu, D.S., Chakrabarty, S., Wang, J., & Li, N. (2015). Organizational support and citizenship behaviors: A comparative cross-cultural meta-analysis. Management International Review, 55(5), 707–736. https://doi.org/10.1007/s11575-015-0253-8
Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2009). Organizational behavior. McGraw-Hill International Edition.
Dai, Y.-D., Hou, Y.-H., Chen, K.-Y., & Zhuang, W.-L. (2018). To help or not to help: antecedents of hotel employees' organizational citizenship behavior. International Journal of Contemporary Hospitality Management, 30(3), 1293–1313. https://doi.org/10.1108/IJCHM-03-2016-0160
Detnakarin, S., & Rurkkhum, S. (2019). Moderating effect of perceived organizational support on human resource development practices and organizational citizenship behavior. Journal of Asia-Pacific Business, 20(3), 215–234. https://doi.org/10.1080/10599231.2019.1647078
Dominic, E., Victor, V., Nathan, R. J., & Loganathan, S. (2021). Procedural justice, perceived organizational support, and organizational citizenship behavior in business schools. Organization, 54(3), 193–209. https://doi.org/10.2478/orga-2021-0013
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86(1), 42–51. https://doi.org/10.1037/0021-9010.86.1.42
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Firmansyah, A., Junaedi, IWR, Kistyanto, A., & Azzuhri, M. (2022). The effect of perceived organizational support on organizational citizenship behavior and organizational commitment in public health centers during the COVID-19 pandemic. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.938815
Geus, C. J. C. de, Ingrams, A., Tummers, L., & Pandey, S. K. (2020). Organizational citizenship behavior in the public sector: A systematic literature review and future research agenda. Public Administration Review, 80(2), 259–270. https://doi.org/10.1111/puar.13141
Harwiki, W. (2016). The impact of servant leadership on organizational culture, organizational commitment, organizational citizenship behavior (OCB) and employee performance in women cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
Hermanto, YB, Srimulyani, VA, & Pitoyo, DJ (2024). The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior. Heliyon, 10(6), e27664. https://doi.org/10.1016/j.heliyon.2024.e27664
Janiah, S., & Riyanto, S. (2021). The influence of work discipline, organizational climate, and perceived organizational support on organizational citizenship behavior of employees of PT Citra Baru Steel. Archives of Business Research, 9(2), 279–288. https://doi.org/10.14738/abr.92.9816
Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior? European Journal of Training and Development, 44(6/7), 637–657. https://doi.org/10.1108/EJTD-02-2020-0032
Kao, J.-C., Cho, C.-C., & Kao, R.-H. (2023). Perceived organizational support and organizational citizenship behavior–A study of the moderating effect of volunteer participation motivation, and cross-level effect of transformational leadership and organizational climate. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1082130
Kurtessis, J.N., Eisenberger, R., Ford, M.T., Buffardi, L.C., Stewart, K.A., & Adis, C.S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Mageshkumar, S. D. (2016). Influence of perceived organizational support, organizational commitment on organizational citizenship behavior among marketing executives. International Journal of Indian Psychology, 4(1). https://doi.org/10.25215/0401.140
Nabilla, A., & Riyanto, S. (2020). The effect of job satisfaction, perceived organizational support, and organizational climate with organizational citizenship behavior in PT XYZ's employees. Saudi Journal of Humanities and Social Sciences, 5(8), 438–441. https://doi.org/10.36348/sjhss.2020.v05i08.006
Obiora, J.N., & Jaja, S.A. (2015). Perceived organizational support and organizational citizenship behavior in the Nigerian Hospitality Industry. International Journal of Management Sciences and Business Research, 4(2). www.arcjournals.org
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. MA: Lexington Books.
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Park, J., & Kim, J. (2024). The relationship between perceived organizational support, work engagement, organizational citizenship behavior, and customer orientation in the Public Sports organizations context. Behavioral Sciences, 14(3), 153. https://doi.org/10.3390/bs14030153
Podsakoff, P. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513–563. https://doi.org/10.1016/S0149-2063(00)00047-7
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107–142. https://doi.org/10.1016/1048-9843(90)90009-7
Ranjhan, S., & Mallick, E. (2018). Organizational citizenship behavior creating competitive advantage in Indian Health Care Industry: The moderating role of HR practices. Global Business Review, 19(5), 1275–1289. https://doi.org/10.1177/0972150918788629
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Robbins, S.P., & Judge, T.A. (2013). Organizational behavior (15th ed.). Pearson Education.
Shanker, M. (2018). Organizational citizenship behavior in relation to employees' intention to stay in Indian organizations. Business Process Management Journal, 24(6), 1355–1366. https://doi.org/10.1108/BPMJ-02-2018-0048
Wang, M., Armstrong, S. J., Li, Y., Li, W., Hu, X., & Zhong, X. (2023). The influence of leader-follower cognitive style congruence on organizational citizenship behaviors and the mediating role of trust. Acta Psychologica, 238, 103964. https://doi.org/10.1016/j.actpsy.2023.103964
